Support
Frequently Asked Questions
The questions we hear most, covering documentation, payment, storage, and shipping. If yours is not here, write to us — a person reads every message.
What does Research Use Only mean?
Every product in the catalog is supplied strictly for laboratory research by qualified professionals. Our materials are not intended for human or veterinary consumption, and each order requires an acknowledgment of these terms at checkout.
Who is permitted to order?
Orders are accepted from purchasers who are at least 21 years of age and who are acquiring materials for legitimate laboratory research. By placing an order you certify that you meet these conditions, as set out in our Terms & Conditions.
Do you provide certificates of analysis?
Lab reports are not currently published in the documentation library. Request a COA with the product name and batch or lot number, if available. Southern Glow can check whether a matching report is available; availability is not guaranteed.
How should materials be stored?
Recommended storage conditions are listed on each product page and printed on every label. Lyophilised peptides are generally stored below minus 20 degrees Celsius and protected from light. Consult the product specification for exact temperature and handling guidance.
Which payment methods do you accept?
We accept Zelle, Cash App, and Venmo. Payment instructions for the method you select appear at checkout and again on your order confirmation. Cash App orders receive a 5% discount, applied automatically at checkout. Zelle and Venmo have no payment-method discount.
When is my order confirmed after I pay?
Orders remain on hold until Southern Glow confirms payment. Include your order number in the payment memo. If payment has already been sent, contact the team before paying again. Unpaid orders are automatically cancelled after 72 hours.
How quickly do orders ship?
Contact Southern Glow for preparation and delivery information for your order. U.S. shipping is $15, with free shipping on a merchandise subtotal after coupons over $350. See the Shipping Policy for details.
What if my order arrives damaged or does not arrive?
Contact Southern Glow with your order number and details of the issue. Include photographs for damaged or incorrect items. The Returns and order support page explains how to request assistance.
Do you offer wholesale or bulk pricing?
Contact Southern Glow with the products and quantities you are considering. Ask the team to confirm availability and any applicable pricing before ordering.
