Returns and order support

Updated September 11, 2026.

Request help with an order

If an item arrives damaged, incorrect, or missing, email southernglowpeps@gmail.com with your order number and a description of the issue. Include photographs of the packaging and item where relevant.

Returns and cancellations

Contact Southern Glow before returning an item or sending it to an address. Ask the team to confirm the applicable return instructions and available resolution for your order. For a cancellation request, include your order number and whether payment has been sent.

Refund questions

The team will confirm any approved refund amount, payment method, and next steps with you. A cancellation notice alone does not confirm that a refund has been issued.

For questions about return eligibility or timing before purchasing, contact Southern Glow. This contact guidance does not limit any rights that apply to your purchase.