We want you to receive exactly what you ordered, in good condition. If something is wrong, we will make it right. This policy explains when returns, replacements, and refunds are available and how to request them. It is written to be fair and easy to use — we do not operate an “all sales final” policy.

1. Our guarantee

If your order arrives damaged, is incorrect, is missing an item, or does not match the identity and purity stated on its certificate of analysis, you are entitled to a replacement or a full refund, including any shipping you paid. We stand behind what we ship.

2. Reporting window

Please inspect your order on arrival and contact us within 7 days of delivery if there is a problem. For a package that never arrives, contact us within 7 days of the expected delivery date. Reaching out promptly helps us resolve carrier claims quickly.

3. How to request a refund or replacement

Email support@southernglowpeps.com with your order number and a short description of the issue. For damage or a shipping error, please include photographs of the packaging and the item. We review every request individually and will respond within one business day with next steps.

4. Refunds

Approved refunds are issued to the original payment method, or by the same manual payment channel used for your order where a card reversal is not possible. Refunds are typically processed within three to five business days of approval; the time for funds to appear depends on your payment provider. Where a return is required, your refund is issued once we receive the returned item.

5. Returns of unopened materials

If you ordered in error, unopened items in their original, sealed packaging may be returned within 14 days of delivery for a refund of the product price, less the original shipping cost. Contact us first for a return authorization. Because these are sensitive research materials, we cannot accept returns of items that have been opened, unsealed, or removed from required storage conditions, except where the item is defective or was sent in error.

6. Order cancellations

You may cancel an order at no cost any time before it ships — just contact us. Orders that remain unpaid are cancelled automatically after 72 hours. If you have already paid for an order that has not yet shipped and wish to cancel, we will issue a full refund.

7. Non-returnable situations

We are unable to offer a refund or replacement where a product was stored or handled contrary to its stated conditions after delivery, where a claim is made outside the reporting window, or where a product was used in a manner inconsistent with our Terms & Conditions. If you are unsure whether your situation qualifies, contact us — we would rather talk it through than turn you away.

8. Contact

Southern Glow
Texas, USA
support@southernglowpeps.com · (817) 694-8575