Southern Glow (“Southern Glow,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website and to purchases made through it.

1. Information we collect

We collect information you provide directly and information gathered automatically when you use the website:

• Order and account information — name, email address, phone number, billing and shipping address, order contents, and the research-use certification you provide at checkout.
• Payment information — we use manual payment methods (such as Zelle, Cash App, and bank transfer). We do not store full financial account numbers; we receive only the confirmation details needed to reconcile your payment.
• Communications — messages you send us and our replies.
• Automatically collected data — IP address, device and browser type, pages viewed, and similar analytics data collected through cookies and similar technologies.

2. How we use information

We use the information we collect to process and fulfil orders, confirm payments, provide customer support, maintain the security and integrity of the website, comply with legal obligations, maintain records of research-use certification and order attestations, and — where you have opted in — send you updates about products and orders.

3. Service providers and processors

We share information with third-party providers who process it on our behalf, only as needed to run our business. These include:

• Email and marketing platform (Klaviyo) — to send transactional and, where you opt in, marketing emails.
• Website analytics providers — to understand how the website is used and to improve it.
• Payment providers — the payment services you choose at checkout, which process your payment directly.
• Shipping carriers — to deliver your order and provide tracking.
• Hosting and infrastructure providers — to operate and secure the website.

We do not sell your personal information. We may disclose information if required by law or to protect our rights, safety, or property.

4. Cookies and tracking

We use cookies and similar technologies to keep your cart and session working, remember preferences (including your age-verification acknowledgment), and measure website performance. You can control cookies through your browser settings; disabling some cookies may affect how the website functions.

5. Data retention

We keep personal information for as long as needed to fulfil the purposes described here, including order records, research-use certifications, and legal, accounting, and compliance requirements. When information is no longer needed, we delete or anonymise it.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of marketing messages. You can unsubscribe from marketing emails at any time using the link in each message. To make a rights request, contact us using the details below and we will respond as required by applicable law. We will not discriminate against you for exercising these rights.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

The website is intended for purchasers who are at least 21 years of age. We do not knowingly collect personal information from anyone under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always posted here with its effective date.

10. Contact us

To make a privacy request or ask a question about this policy, contact:

Southern Glow
Texas, USA
support@southernglowpeps.com · (817) 694-8575