This Shipping Policy explains how Southern Glow prepares, ships, and tracks orders. It applies to all orders placed through our website.

1. Processing and handling times

Orders are placed on hold until payment is confirmed. Once payment clears — typically within two hours during business hours — your order is usually prepared and dispatched within one business day. Orders placed on weekends or holidays are processed on the next business day. During periods of high volume, handling may take an additional day; we will let you know if there is a delay.

2. Shipping rates and free shipping

We offer a flat shipping rate of $9.95 on U.S. domestic orders. Orders of $200.00 or more, calculated after any payment discount, ship free. Applicable rates are shown at checkout before you confirm your order.

3. Carriers and delivery

We ship within the United States using USPS and FedEx. The carrier is selected based on destination and package profile. Typical transit time is two to five business days after dispatch, though carrier timelines are estimates and not guaranteed. A tracking number is emailed to you as soon as your package is on its way.

4. Packaging and handling of materials

Materials are packed to protect stability in transit. Where a product’s storage specification calls for it, we include appropriate protective or insulated packaging. Storage guidance is printed on each label and listed on the product page; please refrigerate or freeze materials promptly on arrival as indicated.

5. Signature confirmation

Higher-value orders ship with signature confirmation required at delivery. This protects both parties against loss and misdelivery. Please arrange for someone to be available to sign, or use the carrier’s tools to redirect or hold the package if needed.

6. Address accuracy

Please provide a complete and accurate shipping address. We are not responsible for packages delayed or lost because of an incorrect or incomplete address. If you notice an error, contact us immediately; we can update the address only before the order ships.

7. Lost, delayed, or damaged packages

If your tracking shows no movement for an extended period, or your package arrives damaged, contact us at support@southernglowpeps.com within 7 days of the delivery date or expected delivery date. Please include your order number and, for damage, photographs of the packaging and contents. We will open a carrier claim where appropriate and arrange a replacement or refund for materials that arrive compromised or are confirmed lost in transit. See our Refund & Return Policy for details.

8. Shipping destinations

We currently ship to destinations within the United States only. Title and risk of loss pass to you once the carrier accepts the package, subject to the lost-and-damaged provisions above.

9. Questions

Southern Glow
Texas, USA
support@southernglowpeps.com · (817) 694-8575